Frequently Asked Questions (FAQ)

How can I get help using this service?

For additional help using our service, e-mail us at info@connectmysatellite.com or call 1-877-213-1053.

What is the "Credit Card Guarantee"?

We are committed to protecting your credit card security, and we guarantee the safety of your credit card information. Our Credit Card Guarantee means that if fraudulent charges are ever made to your card as a result of credit card information stolen from our servers or while en route to one of our service providers, we will reimburse you for the amount of those fraudulent charges for which you are legally responsible. Click the "Credit Card Guarantee" link at the bottom of any page for complete details.

Is this service free?

Our service is free to our users. Of course, you will still have to pay for the products or services that you purchase and any associated charges, such as installation fees and taxes, if applicable. Unless otherwise noted on the "Best Price Guarantee" page, all products and services offered on our system come with a Best Price Guarantee from the service provider.

How does the service work?

Once you find the satellite TV service that most interests you, click continue to begin the first step of the ordering process. Read through the package details on the following page. If you are happy with the package and price described, click continue to move into the order page, or select additional options to supplement your order. If you decide that you would like a different satellite plan, simply hit the back button on your browser and select a new package.

On the order page, fill out the necessary boxes with your information to complete your satellite purchase and then finally, click the order button. Your order will then be sent directly to the service provider, who may require us to verify your identity by having you enter a valid credit card number prior to processing your order. This information will be used for identification purposes only and no charges will be assessed to your account. Later, check your "My Account" page for the status of your orders.

How should I navigate through this site?

You can navigate through this site by using the navigation bar at the top of the page. Simply click on the page that you wish to see and browse through the different satellite options that are available to you. If you would like to find additional services to your satellite TV order, you can do so as you process your order.

What if I lose my password or user name?

To gain access to the service after losing your user name or password, click here or call 1-877-213-1053.

When will I find out if my orders are accepted?

Service provider communications will be delivered to you upon completing your order.

Who is responsible for providing the services and products that I order?

All purchases through this site are directly between you and the service providers that you choose, just as if you used the telephone to contact them directly. We are enabling your connection with the service providers and are not providing any of the services, nor are we responsible for any action or failure on the part of any service provider. Any questions or comments relating to the quality of the service you receive from a service provider should go directly to the service provider. In addition, you may contact us at info@connectmysatellite.com to comment on the quality of the service you have received from any service provider.

May I use different payment methods for different services?

The payment options available to you are set by the service providers. Often you have the option of paying with credit card, electronic funds transfer or check.

How do I confirm my requested service start dates, appointments and deliveries?

Check your "My Account" page to find out if your service provider has confirmed these dates and times. If the status of your order is "accepted," the service provider will have confirmed your requested dates and times or notified you that you will be contacted to reschedule, as applicable. You will receive an e-mail notifying you when a service provider has responded to your order, provided that your account information contains your e-mail address.

Are my credit card number and other personal information secure on this site?

This site uses Secure Sockets Layer (SSL) and Private Communication Technology security standards that are supported by Microsoft Internet Explorer 6.0 and Mozilla Firefox 1.5 or later. SSL encodes your personal information (such as your password, address, phone number and your credit card number) so that such information cannot be read while traveling over the Internet. This encryption makes doing business over the Internet more secure than making a purchase by telephone. Our "Privacy and Security Statement" provides greater detail about our commitment to your privacy and security.

What if I share this residence with one or more roommates?

Each person using this site will need his or her own user name and password to individualize his or her account with a service provider. By setting up an account for each resident, one resident can purchase the cable service and another can purchase bottled water, and each person can be responsible respectively for the services he or she ordered.

What does it mean to "Time Out" of a session?

For your protection, the site will automatically end your session when no activity has occurred after a predetermined period of time. You will receive a notification that your session has "timed out" when you attempt to continue, and will be given the opportunity to immediately log back in.

What system configuration do I need to run this site?

The minimum system requirements to run this site are: a computer running a Web browser such as Microsoft Internet Explorer 6.0 and Mozilla Firefox 1.5 with javascript support; a super VGA 256-color monitor; a mouse or compatible pointing device; and the amount of RAM recommended by your Web browser vendor.